Frequently Asked Questions (FAQs)

• Is it really FREE to convert my file/s?
• Would the system retain a copy of the file/s that I’ve uploaded?
• The conversion has failed. What went wrong?
• Does it mean you’ll have the legal rights to my file/s once I’ve uploaded them onto your system?
• I’m experiencing problems in my attempt to upload a file.
• How can I retrieve my converted file/s?
• I’m still waiting for the email confirmation to download the converted file/s. How can I be sure that it’s getting to me?
Is it really FREE to convert my file/s?
Yes, it’s absolutely FREE to convert your file/s.
Would the system retain a copy of the file/s that I’ve uploaded?
No. The system will automatically delete them after 72 hours.
The conversion has failed. What went wrong?
The conversion is performed online. Hence, it’s mainly due to the connection problem. Please try to re-establish your connection and repeat the uploading steps. If the problem still persists, kindly leave us a comment below and we’ll get back to you as soon as possible.
Does it mean you’ll have the legal rights to my file/s once I’ve uploaded them onto your system?
No, absolutely not. The legal rights to the file/s remain yours.
I’m experiencing problems in my attempt to upload a file.
The conversion is performed online. Hence, it’s mainly due to the connection problem. Please try to re-establish your connection and repeat the uploading steps. If the problem still persists, kindly leave us a comment below and we’ll get back to you as soon as possible.
How can I retrieve my converted file/s?
1. If you’re still within the time frame of 72 hours after uploading your file/s for conversion, you can still download the file/s by right-clicking on the URL provided (in the email) and then select “Save Link As” or “Save Target As”.
2. If you’ve passed the time frame, there’ll be no other way, unfortunately for you to retrieve the converted file/s. Our system is programmed to automatically delete the file/s after 72 hours. However, you can upload the file and then submit it for conversion again.
I’m still waiting for the email confirmation to download the converted file/s. How can I be sure that it’s getting to me?
Emails are sent out immediately upon conversion. Hence, double-check the spam’s folder in your email just in case it’s been delivered there instead. Otherwise, kindly leave us a comment below and we’ll get back to you as soon as possible.
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